Return and Refund Policy

At Colourbees, operated by Kalpruksh Pro Private Limited, we are committed to providing a reliable and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Kalpruksh Pro Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to follow the return and refund procedures described below.

Return Eligibility Criteria

To qualify for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging
   
• All original tags, labels, and packaging must be included with the returned product
   
• Products that have been worn, washed, or altered in any way are not eligible for return
   
• Return requests must be submitted within 48 hours of delivery through our customer support team
   
• Items that do not meet these conditions will not be accepted for return

How to Request a Return

• Submit Your Request: Email your return request including Order ID and reason for return to Kalprukshproprivatelimited@gmail.com
   
• Provide Proof: For defective, damaged, or incorrect items, attach clear photos to facilitate faster processing
   
• Follow Instructions: Once approved, we will provide detailed steps to complete the return

Note: Returns not meeting the above conditions may be declined at our discretion

Refund Procedure & Timeline

• Returned items are inspected to ensure they meet return eligibility requirements
   
• You will receive notification confirming whether the refund is approved or denied
   
• Approved refunds are credited to the original payment method within 5–7 business days
   
• A confirmation email is sent once the refund has been successfully processed

Partial Refunds

If a returned item only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion

Returns for Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery
   
• Attach clear photos or videos of the issue and email them to Kalprukshproprivatelimited@gmail.com to ensure faster resolution

Customer Support

For any queries or assistance regarding returns and refunds, contact our support team at: Kalprukshproprivatelimited@gmail.com.
We value your trust in Colourbees and are committed to providing a seamless and satisfactory shopping experience.